1. When to turn off?
2. Temporary shutdown
3. Disable forever
4. Frequently asked questions and answers:

Have you ever left home for a long time? On a business trip or vacation, to move to another place without selling the old housing? Naturally, in such a situation I want to save on payment utilities . One of such opportunities is the suspension of the provision of telecommunication services by Rostelecom or the complete abandonment of them.

The consumer has a number of rights that he should know in order for them to take effect. However, it is not enough for Selma to instruct clients. It is necessary that the one who answers them also knows what they have. Often the legal sector of a company knows these rights, but the one who speaks with a client does not know that what he demands is legal, he says. We get a lot of complaints from people who are trying to cancel a service, and they cannot. This will be the basis for the company.

Users cellular communication should know: carriers are prohibited from sending advertising messages without prior consent, and they can be canceled at any time. In prepaid accounts, overdue loans should be “updated with each new replenishment”. Messages must be delivered within one minute or re-sent within 24 hours prior to receipt. If they are not, they cannot be written off.

When to turn off?

There are situations where the need for a landline phone is no longer for a long period of time. The main reasons for this may be a change of residence with the condition of maintaining the old apartment, a long trip or a trip. In this case, the subscriber becomes unprofitable to pay for the device, which he does not plan to use, and then you have to make a decision - turn off home phone from Rostelecom forever or suspend line maintenance for several months.

Installation or repair cannot take more than 48 hours. For users broadband access if the service is suspended for more than 30 minutes, the operator is obliged to reduce the pro rata value of the client’s account. “In the event of a break in network service, the supplier must report this to users who have reached at least one week in advance, in addition to the discount on the invoice on the day of unavailability,” the text says.

Those who use landline phones , have the right to portability within five working days, and service providers are prohibited from creating any type of customer loyalty to the plan. In case of interruption of service, the user is entitled to receive a loan in proportion to the remaining time without a telephone line.

Temporary shutdown

This option is ideal for those who plan to spend several months away from home, and, therefore, will not use Rostelecom’s communication services. In this case, you need to suspend the work of your home phone. The device will be disconnected for a certain period, and the subscriber will pay only for the maintenance of the telephone line and its content. The fee will be minimal.

There are two ways to suspend service:

1. Visit the company's office and write a statement about the suspension of the service line for a certain period.
2. Send a request to suspend the provision of services for a certain period.

Disable forever

There are cases when the subscriber prefers to refuse from communication altogether. In this case, the line becomes inaccessible forever or until the subscriber wants to enter into an agreement with the company again. In this situation, the re-connection will be paid, and the client will receive a new number.

Note that before writing a statement, you should consult with experts. Often phone line It is inextricably linked with other telecommunications services and, by abandoning the telephone, you can lose the Internet with interactive TV. Therefore it is worth clarifying this moment in advance.

You can completely disconnect your home phone from Rostelecom by writing an application of the appropriate sample. As in the case of suspension, this can also be done in two ways:

1. Visit the company office and write a statement.
2. Write and send an application by registered mail with notification of receipt. The application indicates passport data, place of registration, contract number and home phone number, the date from which you want to refuse services. It is written by hand.

Note that only a subscriber who has entered into a contract with a company can leave a request. For example, if the wife entered into an agreement with the company, the husband does not have the right to write a statement - it will not be considered.

Frequently asked questions and answers:

1. Is it possible to turn off the Rostelecom home phone via the Internet?

Unfortunately, the procedure for disabling the home phone Rostelecom is impossible. You can refuse to use the line only by personal contacting the company or filling out an application by registered letter with a statement.

2.Where to disable the Rostelecom home phone?

The home phone can be turned off by visiting one of the liaison offices and writing a statement of the appropriate sample.

Dear Subscribers!

For your convenience, the company "Planet" introduces new service available through (RIS) - temporary suspension of service. Now, in order to suspend or resume service under the Contract, you do not have to go to the office and issue a written statement: it is enough to make an electronic application through the Settlement and Information System.

Attention! During the day, the Subscriber may send no more than one request for temporary suspension of service to the Operator. That is, if you order a service suspension service and refuse it on the same day, you will be able to issue an application for service activation no earlier than from the beginning of the next day.

The day of filing an electronic application for a temporary suspension of service is considered the first day of service provision and is taken into account when recalculating.

The day of filing an electronic application for refusal of the service and the resumption of service is not taken into account when recalculating.

The amount of recalculation is returned to the Personal Account of the Subscriber monthly. To calculate the amount of recalculation, the Operator divides the monthly fee for using the Tariff by the number of days in the month for which recalculation is made, and multiplies by the number of days of using the service.

In the case when applications for connection and for refusal from the service of temporary suspension of service were submitted within one day, recalculation is not made.

The term for using the service the Subscriber determines independently The subscriber can at any time resume service by refusing the service. After a failure, the Operator will restore service within one hour.

The maximum possible period of using the temporary service suspension service is limited to the term of the Agreement with this Subscriber.

For the time of using the service, the Operator reserves for the Subscriber the resources provided in accordance with the Agreement, including the Communication Line.

The fee for ordering the service is charged if the Subscriber re-activates this service earlier than 90 days after the end of the previous temporary suspension of service. In this case, the Operator charges for the service in accordance with the Price List. The fee is debited from the Personal Account of the Subscriber at the time of ordering the service.

For your convenience, Planet introduces a new service available through the Settlement and Information System - temporary suspension of service.

Now, in order to suspend or resume service under the Contract, you do not have to go to the office and issue a written statement: it is enough to make an electronic application through the Settlement and Information System.

Attention! During the day, the Subscriber may send no more than one request for temporary suspension of service to the Operator. That is, if you order a service suspension service and refuse it on the same day, you will be able to issue an application for service activation no earlier than the next day.

Only the monthly fee for the use of the Tariff charged from the Subscriber’s personal account is recalculated. The cost of other services provided by the Operator is not subject to recalculation. The recalculation of the monthly fee for using the Tariff is made in accordance with the following rules:

• The day of filing an electronic application for a temporary suspension of service is considered the first day of service provision and is taken into account when recalculating.
• The day of submission of the electronic application for refusal of the service and renewal of the service is not taken into account when recalculating.
• The amount of recalculation is returned to the Personal Account of the Subscriber monthly. To calculate the amount of recalculation, the Operator divides the monthly fee for using the Tariff by the number of days in the month for which recalculation is made, and multiplies by the number of days of using the service.
• In the case when applications for connection and for refusal from the service of temporary suspension of service were submitted within one day, recalculation is not made.

The term for using the service is determined by the Subscriber independently. The subscriber can at any time resume service by refusing the service. After a failure, the Operator will restore service within one hour.

The maximum possible period of using the temporary service suspension service is limited to the term of the Agreement with this Subscriber. For the time of using the service, the Operator reserves for the Subscriber the resources provided in accordance with the Agreement, including the Communication Line.

The service of temporary suspension of service is provided to Planet Company Subscribers free of charge if more than 90 days have passed since the end of the previous temporary suspension.

The fee for ordering a service is charged if the Subscriber re-activates this service earlier than 90 days after the end of the previous temporary suspension of service. In this case, the Operator charges for the service in accordance with the Price List. The fee is debited from the Personal Account of the Subscriber at the time of ordering the service.